pvip Privacy Policy

This Privacy Policy ("Policy") applies to all services on the pvip platform. When you register, log in or use any service on pvip, you are considered to have agreed to the terms of this Policy. Our Terms and Conditions also contain details about data rights and responsibilities. We recommend reviewing that document before reading this Policy.

pvip believes your personal data belongs to you. We collect only the information that is necessary and do not sell your data to third parties.

1

What Information We Collect

pvip collects various types of information to operate its services. This information may be collected directly from you or automatically through your use of the platform.

1.1 Registration and Identity Information

Full name and date of birth (for age verification)
Mobile number and email address
Username and password (stored in encrypted form)
National ID or passport details (for identity verification when required)

1.2 Financial Transaction Information

Deposit and withdrawal history
bKash, Nagad, Rocket and Upay mobile wallet numbers
Transaction amounts and dates

1.3 Device and Technical Information

IP address and browser type
Device identifier and operating system
Session logs and activity history on the platform
Information obtained from cookies and similar tracking technologies

1.4 Communication Information

When you contact our support team via live chat or email, a record of that conversation is stored. This helps us improve our service quality and resolve any future issues.

2

Purpose of Data Collection

pvip uses your data only for specific and legitimate purposes. We never use your data for irrelevant or unnecessary purposes.

Account Management: To create, verify and maintain your account.
Identity Verification: To confirm the 21+ age requirement and maintain account security.
Financial Transaction Processing: To complete deposits and withdrawals.
Fraud Prevention: To detect suspicious activity and keep your account secure.
Customer Service: To resolve your complaints and queries.
Service Improvement: To analyse platform performance and improve your experience.
Legal Compliance: To meet applicable legal obligations.

As part of our responsible gaming policy, this data may also be used to monitor your playing patterns and activate responsible gaming tools or take necessary steps where needed.

3

Data Storage and Security Measures

pvip uses advanced technical and organisational measures to keep your data secure. All sensitive data stored on our servers is held in encrypted form.

3.1 Technical Security

SSL (Secure Sockets Layer) encryption is used for all data transfers.
Passwords are stored using a strong hashing algorithm — no staff member can view them directly.
Regular security audits and vulnerability testing.
Automatic alerts for suspicious login attempts.

3.2 Data Retention Period

We retain your data for as long as your account is active. After an account is closed, certain data may be kept for a defined period to meet legal obligations and prevent fraud. After that period, the data is securely deleted or anonymised.

3.3 Data Access Control

Only authorised pvip staff, and only to the extent required by their responsibilities, may access your data. All access is logged and reviewed regularly.

4

Sharing Data with Third Parties

pvip never sells your personal data. However, it may be necessary to share limited data with certain third parties in order to operate our services.

4.1 Payment Service Providers

The necessary data is shared with mobile payment service providers such as bKash, Nagad, Rocket and Upay to process deposits and withdrawals. These organisations follow their own privacy policies and we establish contractual data protection terms with them.

4.2 Technology Service Partners

Minimum necessary data may be shared with selected partners for technical support such as game services (providers including Pragmatic Play, Evolution, PG Soft, JILI, Spribe and others), server hosting and security services.

4.3 Disclosure of Data for Legal Purposes

pvip is legally required to disclose necessary data in response to court orders, legitimate requests from government authorities or other legal obligations. Where possible, we will try to notify you in advance.

5

Cookies and Tracking Technologies

The pvip platform uses cookies and similar technologies. Cookies are small text files stored in your browser that make your next visit more convenient.

5.1 Essential Cookies

These are essential for the basic functioning of the platform — such as maintaining login sessions and security verification. Disabling these cookies will prevent the platform from working properly.

5.2 Functional Cookies

These remember your preferences (such as language selection) and personalise your experience.

5.3 Analytics Cookies

These collect anonymous data to understand which parts of the platform are used most. pvip uses this information to improve its services. You can disable these cookies from your browser settings.

6

Your Rights

As a pvip user, you have certain important rights over your own data. You can contact our support team at any time to exercise these rights.

Right to Know: You can ask what data we hold about you and why we hold it.
Right to Rectification: If any of your data is incorrect or incomplete, you can request that it be corrected.
Right to Erasure: In certain circumstances you can request that your data be deleted, though this may not be fully possible where legal obligations apply.
Right to Object: You can object to your data being used for specific purposes.
Right to Data Portability: You can request a copy of your data.
Right to Withdraw Consent: Where data is processed on the basis of your consent, you may withdraw that consent at any time.

To exercise any of these rights, contact us via our 24/7 live chat support or by email. We generally respond to requests within 30 days.

7

Protection of Minors' Data

All pvip services are for users aged 21 and above only. We do not knowingly collect data from any minor. An age verification process is in place at registration, and additional proof may be requested in suspicious cases.

If it is found that a minor's data has entered our system by mistake, we take immediate steps to delete it and close the related account.

8

International Data Transfers

pvip's technical infrastructure may operate on servers located in various countries. When your data is transferred outside Bangladesh, we ensure that equivalent or higher protection measures are in place at the destination.

For international data transfers, we ensure the security of your data through contractual safeguards, encryption technology and access controls.

9

Changes to This Policy

pvip may update this Privacy Policy from time to time. If there are any significant changes, we will notify you via your registered email or through the platform. The "Last Updated" date at the top of the policy always indicates the date of the most recent version.

Continuing to use pvip after changes are made means you are considered to have agreed to the updated policy. We therefore recommend visiting this page regularly. To learn more about us, visit the About Us page.

10

Contact

If you have any questions, concerns or requests to exercise your rights regarding this Privacy Policy, please contact us through the following:

Live Chat: 24/7 — support available in both Bengali and English.
Email: [email protected]

Visit our FAQ page to find answers to common questions — it covers many frequently asked questions about accounts, payments, bonuses and security.