pvip Responsible Gaming
Entertainment is truly enjoyable only when it stays within your control. pvip believes every player has the right to play with awareness and safety.
Why Responsibility Matters
Casino and betting are a form of entertainment — much like watching a film or enjoying sport. But when it goes beyond your budget or becomes a habit, problems can arise. pvip encourages every user to play with awareness and within their limits.
Only persons aged 21 or above may open an account and place bets on our platform. Accounts belonging to minors are closed immediately. If a minor in your household uses your device, keep your account logged out and make sure the device is password-protected.
Before deciding to gamble, read our terms and conditions carefully — they set out bonus usage terms, wagering requirements, and all account-related rules in detail. Being informed makes it easier to make the right decisions.
Betting should not be thought of as a source of income. Both winning and losing are equally possible and no outcome is guaranteed. Always wager only an amount whose loss would have no impact on your daily life.
Tools to Keep Yourself in Control
pvip offers several features to help you set your own playing limits. These tools are completely free and can be used at any time.
Set a Deposit Limit
Set a maximum amount you will deposit daily, weekly, or monthly in advance. Once a limit is set it takes effect immediately; increasing the limit requires a cooling-off period.
Session Time Limit
Set a time limit for how long you play in one sitting. When the set time is up, the system will automatically alert you and, if needed, end the session.
Self-Exclusion
You can take a break from your account for a set period — from one week up to permanently. During this time, no login or betting will be possible.
Loss Limit
Set the maximum amount you can lose within a given time period. Once this limit is reached, no further bets can be placed for that day.
Cooling-Off Period
If you feel you need a short break, activate a cooling-off period of 24 hours to 30 days. During this time your account will be restricted and you can assess the situation with a clear head.
Direct Support
Contact pvip's 24/7 live chat team to activate any tool or close your account. Support is available in Bengali and English.
Recognise the Warning Signs
If you or someone close to you is experiencing any of the following, consider seeking help.
Playing Beyond Your Budget
Betting with money meant for household expenses, rent, or medicine — this is a serious warning sign.
Chasing Losses
Placing larger bets after a loss to try to win the money back — this leads to deeper losses.
Neglecting Family and Work
Avoiding family, friends, or work responsibilities in order to focus on betting.
Borrowing to Bet
Taking loans from friends, family, or institutions to place bets can quickly worsen financial difficulties.
Hiding Your Gambling
Keeping your betting habits secret from your family is a reason for concern.
Unable to Stop
Wanting to stop but being unable to — this feeling is a clear sign of dependency.
Ways to Get Help
Asking for help is a sign of strength, not weakness. You are not alone — there are many paths to recovery.
pvip Live Chat Support
Contact our team to close your account, set limits, or activate self-exclusion. Help is available 24 hours a day in Bengali and English.
Email Support
If you would like to explain the matter in more detail, write to pvip's support email. The team will respond as quickly as possible.
Family and Trusted People
Talk to a close family member or a trusted friend about the problem. Support from someone you know can often be just as effective as professional advice.
Professional Counselling
Seeing a psychiatrist, psychologist, or behavioural specialist is the most effective solution for this kind of problem. Major hospitals in Bangladesh have mental health departments where this type of counselling is provided.
Support Groups
Joining a group of people facing the same problem has helped many individuals recover. Sharing experiences is itself a powerful step.
pvip's Commitment
pvip operates as an entertainment platform. Our goal is for every user to play in a safe environment and have their personal information kept secure. Our privacy policy sets out in detail how we collect, use, and store your information.
We strictly follow these principles:
- Registration or betting by anyone under 21 years of age is strictly prohibited.
- Accounts are verified where age or behaviour is suspicious, and suspended where necessary.
- No message is used in advertising or promotions that could attract minors.
- When an unusual betting pattern is detected in a player, active steps are taken.
- Once self-exclusion is active, no promotional emails or messages are sent during that period.
- Betting is always presented as entertainment, not as an alternative source of income.
For any questions, you can visit our FAQ page — it has answers to many common questions about account management, payments, and responsible gaming.